Refund policy

RETURN & REFUND POLICY

30-Day Money-Back Guarantee:
Return any undamaged item within 30 days of purchase for a full refund—for any reason.
Email support@fenicepeak.com with your order number first to get return authorization. Refund is issued 5–10 business days after we receive and inspect the item.


Limited Warranty Period:

  • Main device (clippers, trimmers, nail grinders): 12 months from purchase
  • Accessories (blades, guards): 6 months
  • Warranty is valid only in the country of original purchase and for orders from FUZZYFIX or authorized resellers.


Quality-Related Claims:

We replace with a refurbished or new unit of equal value. If replacement isn’t possible, we issue a partial refund based on usage time.

Replacement items carry the longer of: remaining original warranty time, or 3 months from replacement. Fully refunded items lose warranty.



Not Covered:
  • No proof of purchase / expired warranty
  • Lost, stolen, or free items
  • Accidental or misuse damage (drops, water, extreme heat/cold, improper use)
  • Unauthorized repair, 3rd-party fixes, or unauthorized reseller purchases


How to Claim:

Email support@fenicepeak.com with order number + issue description. We reply with next steps; replacements ship within 3 business days of receiving the returned item.